Privacy Policy for Catsource Ltd
1. Introduction
Catsource Ltd treats the privacy of its customers and website users very seriously and we take appropriate security measures to safeguard your privacy. This policy explains how we protect and manage any data you share with us and that we hold about you, including how we collect, process, protect and share that data.
You should read this policy carefully and contact us should you have any questions or concerns about our privacy policies.
2. Definitions
“Customer Data” – means any non-personal data you may provide us with to allow us to deliver our services. This can include customer data you share or provide access to, which may reside on your systems, your customer’s systems, or third-party systems.
“Personal Data” – means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.
“We”, “us” or “our” – refers to Catsource Ltd.
“You” – refers to a customer of Catsource Ltd, a user of our website, or other party or individual whom may contact us.
3. Contact our Data Protection Officer
Should you have any questions or want to invoke your rights as set out in the document please contact our Data Protection Officer: Simon Towerzey by email: simon@catsource.co.uk, by telephone: +44 (0) 1925 394962, or by post: Catsource Ltd, 49 Newlyn Gardens, Warrington. WA5 2UX.
4. What personal data we collect
When you use our website we may collect some or all of the following personal data:
• Your name
• Your contact information, such as email addresses and telephone numbers
• Details on a query, request for quote, or request for service or action to be performed by us
• Details of any files sent to us using our file forwarding service
When you contact us via email, telephone, or in writing we may collect some or all of the following personal data:
• Your name
• Your contact information, such as email addresses and telephone numbers
• Details on a query, request for quote, or request for service or action to be performed by us
• Third-party contact information whom you explicitly provide consent for us to contact as part of delivery of a service
5. What customer data we collect
Customer data is provided at your discretion and includes:
• Product information, attributes and classifications
• Product pricing including customer specific pricing
• Third-party or customer specifications and requirements
• Third-party or customer contact information whom you explicitly provide consent for us to contact as part of delivery of a service
• Any other information you provide us with as needed for the performance of the contracted services
6. How we use the data we collect
Personal data we collect from you will be used:
• To provide and deliver contracted services to you
• To respond to your requests or instructions, provide support or customer service
• To provide you with updates on our services and for direct marketing purposes
• To survey our performance and invite your feedback
• To manage and administer your account with us
• For any purpose as agreed between us and you
• For internal research and development
• For internal auditing purposes
• To meet any legal obligations
Personal data we collect from you:
• Will not be used for profiling or automated decision making
• Will not be sold or shared with third parties, unless you have consented to do so or there is a legal requirement do so
Third-party personal data you provide to us:
• It is understood you have obtained the necessary consent to share said personal data with us
• Will be used to provide and deliver services you have requested
• Will be used to provide you or the third party with support or customer service
• Will not be used for marketing, sold to third-parties or for any other purpose
Non-personal customer data you provide to us:
• Is subject to separate terms and conditions as set out in a contract between us and you
• Is used explicitly for the delivery of the contracted services
• Will not be used for marketing, sold to third-parties or for any other purpose
7. Our legal basis for processing your personal data
Use of your data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate interests.
We do not process special category personal data.
8. How we store your data
Your personal data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).
Data security is very important to us, and to protect your data we have taken all reasonable measures to safeguard and secure data we have collected from you. This includes both encrypted backup both locally at our office, and via a cloud service. Access to your personal information is restricted to our staff as required in performance of duties as previously set out above. All our staff understand and have agreed to follow this privacy policy.
We only keep your personal data for as long as is necessary. We will keep your personal data whilst you are a customer of ours using our products and services, to allow us to provision those services. If you are not a current customer you are free to exercise your rights as a data subject and request usage restrictions or erasure of processing, as set out below.
9. How we share your personal data
As part of the service we deliver we may share your personal data with other parties. This will typically be at your request or where we advise you it will be necessary – subject to your consent.
Third parties are required to treat your data confidentially and securely.
In certain circumstances we may be legally obliged to share your personal data, such as where we must comply with a request from law enforcement, a government authority or regulatory agency.
10. Your rights as a data subject
Under the General Data Protection Regulation (GDPR) you are granted certain rights as a data subject. Should you wish to exercise any of these rights please contact our Data Protection Officer as detailed above. Such requests are dependent on you providing the needed information and also subject to confirmation of your identify. All requests will be actioned without undue delay.
Right to Access: We can confirm what information we hold about you and how it is processed.
Right to Rectification: We can rectify any inaccurate personal information we may hold concerning you.
Right to Erasure: We can delete any personal data we hold concerning you.
Right to Restriction of Processing: We can restrict how your personal data is processed, such as removing you from our direct marketing activities.
Right to Data Portability: We can provide you with your personal data in a commonly used machine-readable format and have the right to transmit this data to another controller without hindrance from us.
Right to Object: You can object at any time to the processing of your personal data.
11. Our use of cookies on the Catsource.co.uk website
Our Site may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of the Catsource website and to provide and improve our products.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For advice on how to do this, please consult the help menu in your internet browser or the documentation that came with your device.
12. Important Information
If you have any questions or queries which are not answered by this Privacy Policy, please contact our Data Protection Officer as detailed in Section 3.
This privacy policy is regularly reviewed. We reserve the right to update, amend or modify this policy. We suggest you review this privacy policy from time to time to ensure you are aware of any changes we may make.
If you have any compliant regarding the use of your personal data, please contact our Data Protection Officer as detailed in Section 3.